Shipping policy

Last Updated: August 27, 2026

1. Order Processing

Orders will be processed within 1‑3 business days after successful payment, excluding weekends and local public holidays.

You will receive a notification email once your parcel has been dispatched with tracking information attached.

2. Shipping Destinations

We ship across Italy and other European countries. Corresponding shipping fees will be displayed at checkout according to your delivery address.

3. Estimated Delivery Time

  • Italy domestic: 3‑7 business days after dispatch
  • Other European countries: 5‑12 business days after dispatch

Delivery times are estimates and not guaranteed. Delays may occur due to courier workload, customs procedures or unforeseen logistics incidents.

4. Shipping Fees

Shipping cost is calculated and displayed during checkout based on destination and order weight. We may offer free‑shipping promotions under certain conditions.

5. Parcel Tracking

After shipment, you will obtain a tracking number. You can track your parcel status via the courier’s official website.

6. Undeliverable & Return‑to‑Sender Parcels

If the parcel cannot be delivered due to incorrect address, recipient absence or recipient refusal to accept delivery and is returned back to us, you will be responsible for the generated inbound‑return freight. The amount will be deducted from your refund.

Please double‑check your delivery address when placing orders.

7. Lost or Damaged in Transit

If your parcel is lost or severely damaged during transit, please contact hello@wluso.com with your order number and related photos. We will cooperate with the courier for claim processing and arrange follow‑up solutions for you.

8. Customs

For cross‑border shipments outside Italy, import duties and local taxes may apply and shall be borne by the recipient.

Contact Information

Brand Name: Wluso

Website: www.wluso.com

Email: hello@wluso.com

Phone: +39 3284440059

Business Address: Via Pasquale Vena, 9, 75100 Matera MT, Italy

Support Hours: Monday – Saturday: 9:00 AM – 5:00 PM (GMT+1) Sunday: Closed

We aim to respond to customer inquiries within 24‑48 business hours.